Warranty of kozyGear products

In order to provide everyone the best quality and most competitive products, we will gladly provide you with our best solution and services for any questions while using our products.
And we provide 60 days guarantee money back for all KozyGear Products, you may apply this through our email: ineo.eu@datastore.com.tw, and our customer service team will proceed this immediately.

Guarantee 1

What KozyGear’s Warranty covers
1. Service Commitment:
We will provide after-sales service for all the KozyGear products.
2. Replacement/Exchanges:
Within 60 days from the purchase date, all products purchased from our official website or Amazon channels, we will provide unconditional replacement of the same product type if there is any defect on the products.
3. Warranty Coverage:
We provide 1 year warranty for all KozyGear products.

Guarantee 2

What KozyGear’s warranty doesn’t cover
1. Unauthorized repair, unauthorized maintenance, unauthorized modification, and unauthorized parts from other sellers/suppliers.
2. Product damages caused by any persons, include usage in abnormal environments, or not normal operations, etc.
3. Damage due to natural disaster such as flood, fire, earthquake, lightning, and etc.
4. Without a valid purchase vouchers, receipt, or record.
5. Physically damaged or broken product appearance.

Guarantee 3

How to contact KozyGear for warranty issues
Customer service number: 626-342-6714
Customer service email: ineo.eu@datastore.com.tw,
Return address for defect products:
World Importer, LLC
137 S. 8th Ave.
Suite J
La Puente, CA 91746

Have other questions ?